indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in eleven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR!

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people – come and join us today!

What we are looking for:

indiGO Auto Group’s Porsche San Francisco dealership is seeking a full-time Customer Experience Coordinator to join our team. This is a great opportunity to work for an exciting company in a fast-paced environment!

This is what we offer:

• Opportunity to work in a cohesive and supportive team environment

• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account

• 401(k) plus match

• Unlimited professional training opportunities

• Paid vacation days, sick days, and holidays

• Opportunity for advancement in a growing company

• Brand new, state-of-the-art facilities and equipment

Here is what an ordinary day of work may look like:

• Ensuring guests are comfortable and greeted in a timely manner

• Providing excellent customer service skills to high-end clientele, ensuring a clean and welcoming environment, all while stocking and maintaining snack and beverage supply

• Work with all service advisors to ensure customer satisfaction index score is achieved

• Play an integral part in helping ensure both Sales and Service departments are meeting monthly satisfaction index scores

• Assist Service Manager, Sales Manager(s) and General Manager with tasks as needed

• Assist the Porsche Center in events held on- and off premise

• Cashier service and boutique customers when needed

• Answer the phone when the receptionist is not available

• Cross train receptionist(s) on daily responsibilities

• Fulfill and maintain training requirements and certifications from both indiGO as well as Porsche

The opportunity is for you if you have:

• Previous customer service experience in luxury retail preferred

• Maintain a positive attitude and focus on customer satisfaction

• Friendly and inviting phone presence

• Extremely organized with dedicated attention to detail

• Clear focus on delivering work of the highest quality

• Maintain professional appearance and demeanor at all times

• Ability to communicate both verbally and with written documentation

• Microsoft Office proficiency

• Willing to submit to a drug test and criminal background check

• Must have a valid driver’s license

Pay for this role is $25 - $28 per hour. Employee will be compensated through a combination of hourly pay and commissions/ bonuses, which will vary based on productivity.

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.